We have set SLA’s for work carried out, which allows us to give you estimated timescales for when we’re working on changes. Depending on the changes required, we may take longer, but in most cases, we’ll meet or exceed the SLA. If we’re going to overrun for whatever reason, we’ll let you know
These SLAs are included with all our website packages.
Description | SLA |
Changes to existing pages | Within 5 Days |
New Pages | Within 5 Days |
Blogs | Within 5 Days |
This only affects our hosting services; if your website is hosted with a different company, you will be subject to that company’s service level agreements.
Description | SLA |
DNS Changes | Within 24 Hours |
Backups | Daily |
Restore from Backup | Within 24 hours (issue dependent, as not all problems need backup restoration) |
Email account creation | Within 24 hours |
Password Reset | Within 24 Hours |
SmarflowCRM is our CRM system. Changes to workflows may need testing, so they may fall out of SLA depending on complexity.
Description | SLA |
Workflow Changes | Within 5 Days |
Email campaign | Within 5 Days |
