Wallet Auto Recharge & Auto Ramp‑Up — How They Work (and How to Disable)

Who it’s for: Anyone running ads, SMS or calls funded by the wallet.
Time needed: 5 minutes.

How Auto Recharge works (plain English)

• You choose two things:

  1. Recharge amount (how much to add each time).

  2. Threshold (the balance that triggers a top‑up).

• When your balance falls below the threshold, the system charges your saved payment method and adds funds.

How Auto Ramp‑Up works

• If the same recharge amount triggers several times in a short period (e.g., £500 three times in a week), the system may move you up to the next tier (e.g., to £1,000) so you top up less often.

Turn Auto Ramp‑Up off

1. Open your Wallet ▸ Auto Recharge settings.

2. Click the ⋯ (three dots) menu.

3. Choose Disable Auto‑update.

4. Confirm. You’ll see that Auto Ramp‑Up is now off.

FAQs

• Will I be charged without notice? Only if your balance is below the threshold and Auto Recharge is enabled.

• Can I change the amount later? Yes—edit the recharge amount and threshold any time.

Troubleshooting

• Unexpected larger top‑up: Check whether Auto Ramp‑Up is on; disable if you prefer a fixed amount.

• Recharge didn’t trigger: Confirm your balance actually fell below the threshold and that your saved card is valid.