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Adding Reviews Manually

Add a review manually when not linked to platform

Chris Carr·January 8, 2026

You can link multiple platforms to SmartFlow's reputation management module. There may be occasions when a customer leaves a review on a non-integrated platform, and you want to display it in the widget.

You can add reviews manually, either by bulk upload or one by one.

To start adding a manual review or reviews, head over to reputation management

And then click the add Reviews button

Adding Reviews on Bulk

To add reviews in bulk, download a CSV file and add all the reviews.

You can click the drop-down to choose an existing platform or click the plus button to add a new platform to the list. Drag your completed csv file into the box or click the link to find a file on your computer.

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You can download a copy of the csv template here

Adding Reviews Manually

If you’re individual reviews, start by clicking the add manually button

You’ll then be able to add all the details of the review, upload a profile image, include a platform and also any other images.

Once you’re happy, click submit and the review will appear in the reviews list, just like any other review.

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